Frequently Asked Questions


Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

You simply click on “My Account” button in the upper right corner and fill in the required personal information.

Kitchenpitstop call center is always available via our telephone in the working hours: +1(813)213-4843. Also, you can contact us via Email: [email protected]. Another means is to chat with us online on our website. You can find other possibilities to reach us on our Contact page.

Shipping costs are calculated based on the shipping method (air, sea or land) and product weight/volume. Our worldwide shipment is free of charge, regardless of the destination point and final sum of your order.

However, we do offer three type of shipping:

  • Free Shipping -  Delivery time 4 to 5 Weeks (Cost 0$)
  • Express Shipping - Delivery 12-15 Business Days  (Cost 25$)
  • Expedited - Delivery time 7-10 Business Days (Cost 35$)

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.


We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.


All of our special promotions and offers are displayed immediately when you open our website. Also, you can subscribe to our newsletter, where you will get all the information about our updates, promotions, and coupons.


Sure! Kitchen Pit Stop has its own accounts on InstagramTwitterGoogle+ and Pinterest. You can also join our Facebook community to get involved in our updates and be the first to know about special deals.

You can save your favorite products in the Wishlist. To add a product your wishlist simply click on the heart icon that is available for each product.

All your favorite products can be accessed through the wishlist either on top of the main menu or from your account page. It will be saved in your account so you can check it when you come back to the website.


Yes, our online store supports this kind of payment as well.

Yes, we often have sale periods and special deals. For example, we sometimes launch limited offers up to 80% on top-selling items in our online store.

We offer a wide range of products of different categories, such as preparation tools, cookware, bakeware, cooking tools, kitchen utensils and other kitchen essentials. You can find all of these categories in our website menu.

All of our products are carefully selected by our expert team. We offer you only the best quality kitchenware from leading manufacturers.

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Yes. After your purchase, you are provided with a special tracking number that allows you to see where exactly your order is and what the estimated time of delivery is.

You can track your order here


Shipping & Delivery
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