Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kitchenpitstop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of kitchenpitstop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
G***h –
is made of soft silicone, td and ladles выдержит thought that, mistaken, very bad holds
H***h –
excellent
A***n –
Easy thing!
S***n –
Very comfortable
K***e –
good
M***o –
Something small But well
I***o –
Variety Quality, thanks store
A***h –
Goods arrived very quickly, in America for 11 days. Soft, thin stand. We will use, and then you do not know, where to put a spoonful while cooking. Thank you
F***r –
Good
K***s –
Item is exactly as described, thanks.
J***a –
Like the photos and arrived before the time. .. By Order a reliable store keep buying with. Thanks
T***d –
fast delivery. awsem product
D***u –
All match the description, quality and no smell.
G***n –
great
E***a –
Great silicone spoons I juz some green recommend
J***u –
A bit of a smell to it straight out of the package, but that quickly dispersed and after a soapy handwash, nothing left. I felt safe to use this product for cooking because of that, unlike some other silicone products I have ordered in the past. The cut was good and there were no rough edges. The holder is quite soft and floppy silicone, but utensils could rest on it easily without falling over.
Customer –
Compliant to order super!!