Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you havenāt received tracking info within 5 days, please contact us.
My tracking says āno information available at the momentā.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if youād like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product youāve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of kitchenpitstop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of kitchenpitstop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I***n –
goods fast, quality is good, thank you
L***s –
Is a poco More coffee gold
V***d –
shipment was very fast thank you the store
O***a –
very nice little warmer. all as description. convenient hand lays down. light green color, should be as. ŠæŠµŠ½Š¾ŠæŠ»Š°ŃŃŠ¾Š¼-well packed in box with, wrapped ŠæŠµŠ½ŠŗŠ¾Š¹ fine, so Š“Š¾ŃŠµŠ» intact. odor is, Š²ŃŠ²ŠµŃŃŠøŃŃŃ-hope.-month ŠæŠµŃŠµŃŠ±ŃŃŠ³Š° to.-store recommend.
J***s –
excellent product. liked mt!
D***o –
optimal very practice
E***v –
but good thermos as thermos
I***a –
fast shipping. store recommend. item matches the description. thanks)))
V***o –
Šø ŠŗŠ°ŃŠµŃŃŠ²Š¾ ŃŠµŃŠ¼Š¾ŃŠ° Ń Š¾ŃŠ¾ŃŠµŠµ, Šø ŃŠæŠ°ŠŗŠ¾Š²ŠŗŠ° Š“Š¾ŃŃŠ¾Š¹Š½Š°Ń, Šø Š“Š¾ŃŃŠ°Š²ŠŗŠ° Š“Š¾Š²Š¾Š»ŃŠ½Š¾ Š±ŃŃŃŃŠ°Ń! Š² Š¾Š±ŃŠµŠ¼ Š²ŃŠµ Š¾ŃŠ»ŠøŃŠ½Š¾, ŃŠµŠŗŠ¾Š¼ŠµŠ½Š“ŃŃ Šø ŃŠµŃŠ¼Š¾Ń, Šø ŠæŃŠ¾Š“Š°Š²ŃŠ°.
A***v –
High quality goods. Shipping to Moscow at least three days. Recommend this store.
O***a –
Nice handy thermos for one. Buy a second. It Seems that green was made better than ŃŠ²ŠµŠ¶ŠµŠæŃŠøŠ¾Š±ŃŠµŃŠµŠ½Š½ŃŠ¹ pink. THE Green was included silicone mesh to not pass, then no. Packed well, in a nice box. To Peterburga days 5 realized that is very fast, Courier brought directly to your home. IN general, happy, store recommend.